Shozam Community

Hello,

I've been using Shozam now for a few years and all of a sudden my connection is broken before it is completed. I used my CD that came to me after purchasing the Shozam program and installed that hoping it would correct the problem but now it says it is only the test version and I can only upload 2MGs.I don't know what to do. Please help!! before I lose my mind!!

The dog lady,

www.shanaschnauzers.com

 Not sure exactly what's wrong but from what you're saying it almost sounds as if your "preset" for uploading is set to upload to the "test" section on the Shozam server. I'm only guessing because I don't use Shozam to upload, but it seems like the test upload preset in Shozam only allows 2 megs. Would check that first.

Yes your right it is set for the test version but I have been using it for a year or more. I'm sure when I loaded the CD it put the test version back on but now I don't know how to let Shozam know that I have already paid and acitvated my site.  Any suggestions?

Then dog lady,

Thanks

Dog Lady,

I'd like to clarify first if the issue has to do with your upload preset or with the product activation.

• What is displayed in the Shozam window title bar?
• Do you see your own upload preset in the Step 6 drop-down list of presets (besides the 2MB test account upload preset)?

Hello,

It does say Shozam Test Account(2MG limit) when I dropped the window down it says the same thing. My name or album name is no longer there. What should I do?

The Dog Lady

Then somehow you lost your FTP Upload Preset. You will need to re-create it on the Preset tab in Step 6. Contact your webhost if you do not know your FTP login information and then follow the help links Shozam lists on that tab.