Then I expect you are on the right path to get a fix.
The Help Desk ticket system is the best way to get the Development Team involved. Issues such as this will be worked on until a solution is provided. If they need further info from you, they will surely ask you for that through the Help Desk communication system.
The time delay until they will be able to provide you with a fix will depend or how fast they are able to reproduce the issue and then create a fix. Your involvement in that process will be instrumental for a hopefully speedy resolution.