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Shozam Community » Forums » General » Can't install, keys asking for new key saying still old one but not valid

Can't install, keys asking for new key saying still old one but not valid

Last post 04-29-2007 4:01 PM by Razvan Neagu. 5 replies.
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  • 04-29-2007 12:56 AM

    • cysayles
    • Top 500 Contributor
    • Joined on 03-22-2007
    • Posts 2
    • Points 55

    Can't install, keys asking for new key saying still old one but not valid

    Reply Contact

    When the window for a new key pops up, I click yes and the program freezes.

     

    Tried uninstalling, cleaned all 'Shozam' entries from registry and re-installed with the same result.

     Anyone know what I can do?

     
    Cy
     
    • Post Points: 20

  • 04-29-2007 6:29 AM In reply to

    • Larry Clark
    • Top 10 Contributor
    • Joined on 03-20-2007
    • Vienna, VA
    • Posts 65
    • Points 1,165

    Re: Can't install, keys asking for new key saying still old one but not valid

    Reply Contact

    I just ignored the whole key issue and 1.0.0.5 seemed to execute just fine.  

    I had uninstalled 1.0.0.4 already and was surprised to see a key character string in the box, noticed that it was different than the one listed to the left, and also noticed that the text to the left referenced Beta 1.0.0.4.  That all seemed too complicated for Saturday night, so I just hit go and went in.
    • Post Points: 20

  • 04-29-2007 9:27 AM In reply to

    • John T
    • Top 25 Contributor
    • Joined on 04-11-2007
    • Posts 17
    • Points 400

    Re: Can't install, keys asking for new key saying still old one but not valid

    Reply Contact
    I had the same as you, except mine did reference the new beta version on the left. I put in the user name and key and it worked just fine.
    Sincerely,

    John
    • Post Points: 20

  • 04-29-2007 10:27 AM In reply to

    • cysayles
    • Top 500 Contributor
    • Joined on 03-22-2007
    • Posts 2
    • Points 55

    Re: Can't install, keys asking for new key saying still old one but not valid

    Reply Contact

    I've tried uninstalling, cleaning out the registry and re-installing but still same problem with the 'Enter Key' box freezing (message only references 'previous version' and no mention of version number).

     Are there tech administrators that monitor this forum and reply? How can I buy if I can't install?

    Cy
     
    • Post Points: 35

  • 04-29-2007 1:20 PM In reply to

    • Tom Purse
    • Top 10 Contributor
    • Joined on 03-24-2007
    • Seattle,Washington
    • Posts 384
    • Points 5,220

    Re: Can't install, keys asking for new key saying still old one but not valid

    Reply Contact
    After uninstalling v1.0.0.4 I had no problems installing v1.0.0.5 although at first it did reference the old key. Yes they do monitor the forum on a regular basis. They are quite helpful.
    "welcome to my world"
    http://www.northwest-scenescapes.com
    • Post Points: 5

  • 04-29-2007 4:01 PM In reply to

    Re: Can't install, keys asking for new key saying still old one but not valid

    Reply Contact

    Cy,

    I noticed you submitted a ticket to Help Desk, which will be reviewed and answered during workdays. It may be helpful to supplement the information you already submitted with more details (e.g. what is displayed on the screen when the program freezes) and screenshots as well as include the actual Name and Key you entered. Note that yesterday we have posted new Name and Key values. These are available in the blog post as well as on the left side of Step 1 (when you start the program).

    Blog post:
    http://community.shozam.com/blogs/shozam/archive/2007/04/28/new-final-beta-post.aspx

    Step 1 of Shozam:
    http://www.shozam.com/wizard/step1.htm

    Razvan Neagu
    Shozam Web Gallery Generator
    Executive Team
    Filed under: ,
    • Post Points: 5
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