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When I build a gallery, the program crashes.

Last post 08-23-2007 4:07 PM by bhurlburt. 8 replies.
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  • 03-22-2007 12:13 PM

    • gwz
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    • Joined on 03-22-2007
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    When I build a gallery, the program crashes.

    I just downloaded the beta a few minutes ago, I have been using your and other gallery software for years.

    I have a dual core Vista system, with 4 gigs of ram.  

    When I build a gallery, the program crashes.

     

     

     

    • Post Points: 65
  • 03-23-2007 9:39 AM In reply to

    • tmadsen
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    • Joined on 03-21-2007
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    Re: When I build a gallery, the program crashes.

    I have been told that Shozam is not yet vista compatible. I get the same results when i attempte to generate with Vista. I don't know why they would build this software and not have it compatible with the latest OS, maybe because they starting building it before the release of Vista. But it is discouraging, I have to dual boot xp and vista just so i can use Shozam. If it isn't vista compatible soon i will be looking for different gallery builders soon. maybe GIAB
    • Post Points: 5
  • 03-23-2007 2:39 PM In reply to

    • Victor
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    • Joined on 03-22-2007
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    Re: When I build a gallery, the program crashes.

    I tested it on windows Millenium Edition and Its working ok.Just a note for the folks with older systems..Seems to work on mine fine :-)
    Don`t be fooled by the way I look!
    There is more to me than you can write in a book!
    • Post Points: 5
  • 03-25-2007 6:21 PM In reply to

    • Tom Purse
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    • Joined on 03-24-2007
    • Seattle,Washington
    • Posts 384
    • Points 5,220

    Re: When I build a gallery, the program crashes.

    I use Win XP and have had several of the shozam beta versions crash. I don't use Vista so I don't know if this might help but what I found out about the crashes was this. I use different software to upload my galleries to my server rather than having shozam do it. I found out that if any other program (ie WSFTPro, windows explorer, Thumbsplus or any other program including my web browser open accessing the gallery folder) it would cause shozam to crash. If I have no other programs accessing that folder I have absolutely no problems creating the galleries. Hope this might be of some help

     

    Tom 

    "welcome to my world"
    http://www.northwest-scenescapes.com
    • Post Points: 5
  • 03-27-2007 10:16 PM In reply to

    • Victor
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    • Joined on 03-22-2007
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    Re: When I build a gallery, the program crashes.

    gwz

    Good point! We must have it Vista compatible...

     

    Don`t be fooled by the way I look!
    There is more to me than you can write in a book!
    • Post Points: 20
  • 03-27-2007 11:17 PM In reply to

    PLEASE REPORT VISTA CRASHES

    Shozam! is supposed to be Vista compatible and it is working on the Vista compuer in our labs. However, I am aware of several reports of crashing. For all such issues, please submit a Support Ticket to http://helpdesk.shozam.com/Customer/SubmitTicket.aspx. Please provide as much information as possible regarding your system configuration and any errors that are being displayed. Our development team will take a look into it and make sure these get fixed. Thank you in advance for your assistance on this issue.
    Razvan Neagu
    Shozam Web Gallery Generator
    Executive Team
    Filed under: , ,
    • Post Points: 20
  • 08-23-2007 10:04 AM In reply to

    • bhurlburt
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    • Joined on 08-23-2007
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    Re: PLEASE REPORT VISTA CRASHES

     I have a laptop that came preinstalled with Vista Home Premium.  It is a Gateway Tablet Laptop.  Got it in March of 07.

     Tried the demo version.  My user account type is admin.  I still told it to install using the "as admin" option then tried running it using the "as admin" option.  Still get the crash.  Here's what the crash dialog reports....

     Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    Shozam.exe
      Application Version:    0.0.0.0
      Application Timestamp:    46bc0e71
      Fault Module Name:    StackHash_2065
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Code:    c0000096
      Exception Offset:    00333aa8
      OS Version:    6.0.6000.2.0.0.768.3
      Locale ID:    1033
      Additional Information 1:    2065
      Additional Information 2:    02f0627993cefb0844640e6ae3eb81cf
      Additional Information 3:    f0e7
      Additional Information 4:    cfcce78faaf7e7f9a67d4c9953cf2c81
     

    • Post Points: 20
  • 08-23-2007 3:48 PM In reply to

    Re: PLEASE REPORT VISTA CRASHES

    Hi Burl,  I have Vista also. Download the 1.1.0.20 version in downloads and then run as administrator and you should be fine.

    Good luck.  John

    • Post Points: 20
  • 08-23-2007 4:07 PM In reply to

    • bhurlburt
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    • Joined on 08-23-2007
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    • Points 25

    Re: PLEASE REPORT VISTA CRASHES

    Thanks John.  Unfortunately, I do not see a "downloads" page on the Shozam website.  I have not purchased the product as yet so I only have access to the trial download.  Since I prefer to try before I buy, I guess I am out of luck at this time.

    • Post Points: 5
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